Telesales officer - Regional language(Kannada, Tamil, Telugu)

Job content

Job Title
Outbound - Contact Centre Agent (sales calls)Function / DepartmentCustomer ServiceDepartment HeadSVP, Head - Customer Service, Customer ServiceReporting ManagerTeam Leader
Purpose of the Job:

• Sell Personal Loans to Rural customers who has previously closed loan from FICCL .

Describe the KPIs against each perspective

PerspectiveKey Performance IndicatorsBusiness & Financial Management

• Outcalls data assigned and promotes Personal loan offer
• Generates leads for customer interested in Personal loans
• Tags all calls in dialer and CRM.
• Pitches end to end information and converts customer for Personal Loan
• Provide customers with complete product information.
• Explains the entire documentation process to avail a loan.
• Complete knowledge of the policy and process
• Coordinate with Branches on document collection and processing of the loan
• Follow up till the case is disbursed

Customer Focus

• Explain in detail the offer available for the customer
• Provide accurate information on documents required

People / Team

• Ensure self-learning by participating in training conducted.
• Updates himself on the policy and process.

Process / Quality Improvement

• Generate good quality leads quality
• Increases conversion of leads generated

SCOPE & DISCRETION (Span of control)

Total no. of employees supervised with details

GradeO1 to O2Nos.6
Total : 6

Sr. No.Direct Reportees
(functional title/role title)Indicate brief job purpose1NA 2

Self-deliverables

The most important tasks performed on an individual basis without involving subordinates are

Sr. NoTask performed1Ensures complete information related to product and documentation process is provided to the customer to avail personal loans2Increase the quality and quantity of leads generated3Will be evaluated on cases disbursed though leads generated
Impact

Describe the Impact the work can have on financials & highest geography eg. Branch, Region or highest Department e.g. within own department, across organization

Value Influenced

1RevenueCases disbursed through leads generated2Expenses 3Size of Loan 4Credit Approval 5CustomersCustomer Satisfaction 6Expense Authorization 7Any other
Degree Influenced

Geography : Pan India

Department: Customer Service


#
(functional title/role title)Indicate brief job purpose1Calling Agent• Promotes Personal loan to the customer by explaining the complete offer available
• Generate good quality leads
• Polite and professional in Verbal skills
• Good Listening Skills and sales skills
Other factors relevant to the job

• Ability to understand the customer requirement and convert the customer to avail the offer available
• Deliver clear and accurate information to the customers
• Show positive attitudes that customers are important

Expertise required/ Domain Knowledge:

• 6 months to 2 years experience as an agent for outbound sales process
• Polite and professional in verbal skills & good Listening skills
• Need to have sales experience

No. of years of relevant experience: 6 months to 2 years experience as an agent for outbound sales process



Any specific specialization/education:
Graduates preferred- any stream



Human Capital
Job Description Form Page 1 of 3
Fullerton India Credit Company Ltd

Revision 1.0