Front Office & Insurance (Hospital Experience )

☞ RAADHA RAJENDRAN HOSPITAL

View: 101

Update day: 06-05-2024

Location: Chennai Tamil Nadu

Category: Insurance Consulting / Customer Service

Industry:

Salary: ₹20,000 - ₹30,000 a month

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Job content

Job Objective : To ensure that the Front Office & OPD runs efficiently following all SOPs. Lead, motivate and inspire the Front Office & OPD reception team to deliver a high standard of customer service.

Activities & Responsibilities

Operational

1. Assign responsibilities, allocation of resources and coordinating activities of the department to ensure smooth, efficient and effective functioning.

2. Build and maintain relationships with internal and external customers.

3. Generates new ideas and encourages creativity from others.

4. Monitor registration and admission standards followed by the team and submit reports as required

. 5. Provide support to HR Manager - Operations for selection, training and effective functioning of front office.

6. Provide courteous service to patients and respond promptly and tactfully to their request or inquiries.

7. Responsible for identifying critical areas in the operations and resolving all major and minor discrepancies.

8. Handling quality related documentation and implementation. Maintain criteria related to same & the related database.

9. Monitoring of invoices and bills, keeping track of approved discounts, and billing as per tie-up.

10. Responsible for identifying critical areas in the front office / OPD operations and resolving all major and minor discrepancies.

11. Updating new tie-ups as part of business relations.

12. Meet all the consultants in OPD periodically and escalate their needs to HR Manager

13. To maintain daily & monthly OPD schedule with the help of OPD team (Nursing Superintend).

14. Ensure rigorous follow-up of the requirement placed with facilities management and ensure compliance to timelines.

15. Preparing monthly MIS and quality Indicators as required by management. Patient Related

16. Provide courteous service to patient and respond promptly and tactfully to his/her request or inquiries.

Administration Related

1. Responsible for making duty roster and leave management of all front office & OPD service coordinators and executives.

2. Regular updates to be provided to the team members.

3. Ensuring that the team is skilled, competent and motivated to perform its duties.

4. Maintain monthly training calendar and to ensure the training take place accordingly. Identify the training needs of the employee.

5. Ensure adequate manpower at all counters

Job Types: Walk-In, Full-time

Salary: ₹20,000.00 - ₹30,000.00 per month

Benefits:

  • Provident Fund

Schedule:

  • Rotational shift

Supplemental pay types:

  • Yearly bonus

Education:

  • Diploma (Preferred)

Experience:

  • Management: 1 year (Preferred)
  • Microsoft Office: 1 year (Preferred)
  • total work: 1 year (Preferred)

Language:

  • English (Preferred)

Work Location: In person

Speak with the employer
+91 8939999219

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Deadline: 20-06-2024

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