Analyst-Risk & Information Management

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

Functional Description:

Global Commercial Analytics (GCA) team is part of the steeply growing Enterprise Digital Analytics (EDA) group within American Express. Accelerating growth momentum, increasing profitability and powering up our value proposition are key objectives for this organization. It is the analytical engine that powers profitable business growth through consultative and innovative solutions across Global Commercial Organization.

Purpose of the Role:

The team supports Global Commercial Marketing business by providing actionable insights to drive business strategy and growth. This is an outstanding opportunity in a high visibility role that will work very closely with Marketing organization to provide meaningful analytics and actionable insights that help in creating growth strategies.

The Analyst would be a part of EDA’s Global Commercial Analytics team which is responsible for targeting, acquiring, engaging and retaining commercial customers over online and offline channels and delivering world-class analytics, insights and data products. The role would revolve around working on customer and prospect analytics for United States. A very strong focus of this role would be detailed use of machine learning and data science techniques.

Key Responsibilities:

• Support and enable the Global Marketing Organization with actionable, insightful analytical solutions to drive business performance
• Partner with functional leaders, Strategic Business Partners and Senior leaders
• Drive Automation and ongoing refinement of analytical frameworks
• Drive execution of ideas and results
• Work closely with Marketing Managers/Stakeholders to create and implement new analytical solutions

Critical Factors to Success:

Business Outcomes:

• Enhance Marketing processes and leverage data insights to improve campaign performance

• Realize Business Benefit using below metrics:

• Process Efficiency and cost optimization

• New Accounts Acquired (NAA)/Build Business Acquired (BBA)-Vintage (V)/Average Daily Balance

• Attrition Rates

Leadership Outcomes:

• Put enterprise thinking first, connect the role’s agenda to enterprise priorities and balance the needs of customers, partners, colleagues & shareholders.

• Lead with an external perspective, challenge status quo and bring continuous innovation to our existing offerings

• Demonstrate learning agility, make decisions quickly and with the highest level of integrity

• Lead with a digital mindset and deliver the world’s best customer experiences every day

Past Experience:

Hands on exposure to Statistical Analysis (Forecasting, Modeling, Optimization techniques)

• Ability to work in a high-pressure environment with minimal errors

• Strong ability to formulate and communicate strategies in a clear, compelling way

• Exceptional strategic and analytical thinking

• Should be comfortable with flexible shift timings

Academic Background:

Master’s degree in quantitative discipline (e.g. Statistics, Math, or Economics / MBA) and/or Engineering

Functional Skills/Capabilities:

• Analytics & Insights & Targeting

• Hive, Python , SAS, SQL,

• Advanced Statistical Techniques

• Data mining Techniques
  

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.