Developer Analyst

☞ RealPage

View: 116

Update day: 06-05-2024

Location: Hyderabad / Secunderabad Telangana

Category: Accounting / Auditing Real Estate

Industry: Real Estate

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Job content

RealPage, Inc.

Developer Analyst

Hyderabad
Full time
Industry
Technology
Date posted
August 12, 2021
Starting Date
August 11, 2021
Preferred Skills
Written Communication
Verbal Communication
Multi-tasking
Problem-solving
Accounting
SQL
Microsoft Excel
Microsoft Dynamics
Adaptablility
Information Technology (IT)
Field of Education

Business & Management Studies, Computer Science

Level of Education

Bachelors

RealPage, Inc.
RealPage is a leading global provider of software and data analytics to the real estate industry. Clients use our platform to improve operating performance and increase capital returns. Founded in 1998 and headquartered in Richardson, Texas, RealPage currently serves more than 12,400 clients worldwide from offices in North America, Europe and Asia. For more information about the company, visit https://www.realpage.com.
What you’ll do
PRIMARY RESPONSIBILITIES: Work assigned Salesforce Problem Management Escalation (PME) tickets to ensure prompt acknowledgment of issues Moderate and answer questions in the user forum as an SME. Resolve product issues by analyzing and troubleshooting; refrain from escalating to the engineering team when possible. Receive and answer internal product functionality questions from support representatives, interface with engineering on design issues, and communicate that back to the support rep. Work with Quality Assurance to help identify customer issues which may be system defects; explain and update product support of research results. Help identify, document and prioritize internal support requests. Define consistent views and processes for support reps, ensure that fixed issues tied to cases are communicated back to customers promptly; help set customer expectations with regards to resolution times. Assist with defining parameters, pricing and timeframes for possible engineering services such as data restore. Assist the Product Support team providing accurate communication messages regarding product functionality, help identify common causes of confusion which can be limited through feature development or improved documentation. Assist with identifying solutions for design errors. Manage tasks to meet the assigned project dates. Create knowledge articles for P1 incidents, issues that are out of the ordinary, and workarounds Monitor and report trends with support tickets to management, as needed Create and provide monthly reporting to management, as requested Build and maintain positive relationships with clients, internal staff and teams within financial services Manage tasks to meet the assigned dates #LI-CS
What we’re looking for
REQUIRED EXPERIENCE / KNOWLEDGE / SKILLS: Bachelor’s degree in Business Administration, Information Systems, or Computer Science, or equivalent work experience is required 1 to 2 years of in an Information Technology support triage or problem management role preferable. Intermediate or Expert knowledge of MS Office (Word, Excel, PowerPoint, Outlook) Willingness to work in rotational shifts. Flexible to work overtime whenever the situation demands. Experience troubleshooting and managing escalations. Excellent written and verbal communication skills required; ability to communicate with individuals of all levels. Ability to read and understand the code and monitor the technical aspects of the systems Moderate experience defining and communicating technical expectations and project goals. Moderate experience with Microsoft web technologies preferred. Experience working with SQL database queries, database structures, and stored procedures preferred. Detail-oriented, and strong data analysis skills Reliable and dependable Ability to hit deadlines Ability to work under pressure Ability to multitask Ability to adapt to change Organizational skills Excellent follow-up skills required PREFERRED EXPERIENCE / KNOWLEDGE / SKILLS: Experience in Property Management industry is strongly preferred Ability to recognize and escalate issues and risks to your manager To be successful in this position, you must be driven, proactive, insightful and resourceful Experience in general accounting or finance preferred. Prior experience in project management Must be able to work effectively in a dynamic team environment.
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Deadline: 20-06-2024

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