Process Expert

☞ A.P. Moller - Maersk

Ver: 103

Dia de atualização: 15-04-2024

Localização: Thane Maharashtra

Categoria: Gestão executiva Produção / Operação

Indústria: Transportation Logistics Supply Chain Storage

Posição: Entry level

Tipo de empregos: Full-time

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Conteúdo do emprego

Provides domain expertise to the functionalteams.
  • Handle all customer inquiries and requests through email
  • Liaise with different departments for quicker resolution of customer inquiries and
  • Requests
  • Ability and want to take ownership, work towards early resolution and closure of customer requests on Case Management (workflow tool)
  • Ability to accept changes and make the best of any situation
  • Needs to be 100% customer centric and inclined towards delivering excellent customer
  • service
  • Take responsibility for the execution of shipment lifecycle process including cross
  • functional coordination
Adhere to standardized processes and tasks without compromising customerExperienceProactively reach out to the customers where required in the shipment cycleEligibility
  • Graduates with excellent written and verbal communication skills
  • Should be able to handle complaints in a professional manner, keeping accurate resolution as top priority
  • Willingness to work in rotational shifts and extended hours basis work volumes and need based
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Data limite: 30-05-2024

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