Salário: ₹12,00,000 - ₹13,00,000 a year

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Conteúdo do emprego

    Customer Advisory TeamDelhi
    Required Experience
    6 - 7 Years
    Posted On
    02 Aug 2021

Basic Section
No. Of Openings
1
Grade
4B
Designation
Zone Training Head

Job Description

Career Opportunities


Position


Zone Training Head


Band


4B


Department


CAT Training


Function


Training


Reporting to


Training Head- CAT


Location


Delhi (Moti Nagar)


JOB SUMMARY


Key Responsibilities


Administrative:

  • Planning, scheduling, and executing all regular training programs for employees
  • Proactive planning for any special training programs, interventions and management development programs.
  • Coordinating with the General Offices’ and regional leadership for regular performance reviews meetings and sharing of expectations and deliverables between the business managers and the Managers L&D.
  • Ensuring time and duration adherence; internal and regulatory compliances

Team development:

  • Sourcing, interviewing and short-listing candidates for final interviews by Training Head - CAT
  • Retention of the L&D Managers. Proactively managing talent pool.
  • Development of L&D Managers; regular performance reviews and feedback for continuous improvements in knowledge and skills
  • Setting Goals and carrying out the annual performance reviews in conjunction with the respective location heads.
  • Traction of the KRAs, Incentives and R&R for the L&D Managers
  • Course correcting any gaps in knowledge, skills or attitudes of the L&D Managers through training, coaching and counseling. Managing disciplinary issues.

Quality Assurance:

  • Ensuring adherence to curricula, contents and sessions plan by the trainers.
  • While encouraging different styles of deliveries, ensuring the overall adherence to methodologies as specified in the trainer’s/facilitators guides.
  • Ensuring that each program achieves the business objectives it was targeting to achieve.
  • Assisting the home office team in training needs identification
  • Assisting the home office team in carrying out the measurement of training effectiveness.

Master Trainer:

Be the first choice trainer for all the ‘high’ level MDPs and lead company-wide initiatives.


MEASURES OF SUCCESS:


MEASURES OF SUCCESS:

Ø Ensuring adherence to the training process for new agent launch and existing agents productivity

Ø Standardized training schedule & delivery for the region

Ø Retention and development of Trainers.

Ø Alignment of training with region business objectives


KEY RELATIONSHIPS (INTERNAL /EXTERNAL)


  • Internal – Zonal and Regional Leadership Teams


KEY COMPETENCIES / SKILLS REQUIRED

  • Must be able to influence & motivate peers

, supervisors & subordinates

  • Should be self-motivated, self-starter
  • Agile & logical thinking
  • Experience/Exposure to content creation
  • Good MS office suite skills


DESIRED QUALIFICATIONS AND EXPERIENCE

  • Graduate in any discipline
  • At least 2-3 years in sales and 6-7 years in

conducting sales training

  • Competence in knowledge about products,

processes etc. and training skills

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Data limite: 20-06-2024

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